5,500+
Peak Associates Hired
>95%
Compliance Score
<10%
Early Attrition Rate
24 Hrs
Selection to Offer TAT
Methodology & Operational Metrics
Compliance & Audit
Scores maintained during Monthly, Quarterly & Annual audits. Includes strict adherence to PF/ESIC and labor laws.
Retention Definition
"Early Attrition" measures staff leaving within the first 30 days. Reduced through JD-focused hiring and engagement.
Turnaround Time (TAT)
Time measured from final candidate selection to the release of a formal offer letter, including background checks.
Executive Summary
A quick overview of how we solve staffing complexity for MM, LM & FC divisions across India for a leading e-commerce giant.
The Goal
Sourcing 5,500+ staff during peak months for remote locations and shift/slot-based jobs.
The Strategy
Local hiring hubs near client sites combined with "Client Servicing Implants" at each location.
The Tech
UPI integration for same-day payouts to shift staff (including weekends) and digital onboarding.
The Impact
Stabilized workforce with <10% attrition and consistently high compliance audit scores.
Contents
Get Full Report
Get the full operational breakdown sent to your inbox.
01 — The Context
The Peak Season Constraint
Managing a workforce for a Multinational E-Commerce Giant is a complex logistical feat. Innovsource serves as a PAN-India staffing provider for Middle Mile (MM), Last Mile (LM), and Fulfillment Center (FC) divisions.
With an active headcount of 3,400+ associates, the primary challenge arises during peak months when demand spikes to 5,500+. The client faced critical issues sourcing for shift/slot-based jobs, especially in remote locations where traditional hiring falters.
Financial Agility
Requirement for same-day payouts (including weekends) for slot-based staff.
Offer Velocity
Requirement for same-day payouts (including weekends) for slot-based staff.
Financial Agility
Requirement for same-day payouts (including weekends) for slot-based staff.
02 — The Solution
The Operational Pivot
Moving from general staffing to a Dedicated Implant Model.
Local Hiring & Implants
Approach: Established local hiring setups directly near client sites to capture the maximum selection pool for remote locations.
Execution: Deployed a Client Servicing Implant at each site to oversee stringent onboarding timelines and manage BGV/HOTW compliance.
Instant Financial Fulfillment
Problem: Shift/slot-based workers demand immediate liquidity.
Solution: Implemented UPI Integration to process payouts on the same day, ensuring workers are paid instantly, even on weekends.
03 — Execution
Operational Phases
Sourcing
Remote & Local Sourcing
Sourcing and deployment specifically targeted at remote locations. Utilization of local hiring setups to fulfill the massive peak requirement of 5,500+ associates.
Onboarding
Compliance & Testing
Rigorous adherence to client protocols: Background Verification (BGV), HOTW test, and PHO test clearance. Offer letters generated within 24 hours of selection.
Retention
Engagement & Management
Dedicated issue resolution teams and JD-focused hiring kept early attrition below 10%. Regular engagement ensured associates remained motivated.
Workforce & Roles Managed
| Metric / Role | Details | Note |
|---|---|---|
| Active Headcount | 3,400+ | Regular Operations |
| Peak Headcount | 5,500+ | During Peak Season |
| Roles Covered | HR Ops, Site HR, Warehouse, Sort Center | Process Associates & Alfa |
| Early Attrition | <10% | Controlled Metric |
04 — The Outcome
Business Impact
Retention Mastery
Controlled Early Attrition below 10% through targeted hiring and engagement.
Rapid Deployment
Rapid Deployment Selection to Offer TAT maintained at 24 hours.
High Compliance
Maintained above 95% compliance score in Monthly, Quarterly & Annual audits.
“The ability to scale up staffing while maintaining such rigorous compliance scores is a testament to Innovsource’s operational excellence.”
Head of Operations
E-Commerce Giant
Glossary for Global Readers
MM / LM / FC
Middle Mile, Last Mile, and Fulfillment Center. Key logistical stages in the e-commerce supply chain.
BGV & HOTW
Background Verification and "Hire on the Web" (Digital Assessment) - mandatory clearance checks for new hires.
UPI Payouts
Unified Payments Interface. Instant real-time payment system used for same-day salary processing.
Prepared by: Innovsource Strategic Staffing Team
Reviewed by: VP, Workforce Operations
Last Updated: May 10, 2025
