TeleCallers Job

As the name suggests, Tele calling is to initiate the telephonic conversation with the potential or existing clients to generate leads or sales. Thus, Tele callers are the representative of the company, who works on behalf of the third party to contribute to generating sales for the company.

The Tele callers’ responsibility is to make a cold-call or unsolicited calls, either to get information or to market the company's product or services. We also know Tele caller as Tele calling executive, telemarketing executive, telemarketers, telesales representatives, telesales agents, etc.

Tele Caller Job Description:

Tele callers’ jobs has become a vital part of many of the businesses or companies and is in demand in distinct parts of the country. Most of the companies wanted Tele callers to generate leads, to increase sales, and therefore to generate revenue for the company.

Tele calling job does not end with calling potential customer but expected to perform certain operations or paperwork to keep a track on customers-in-progress.

Tele callers’ jobs are categorized into two types one is for sales & marketing and the other is for customer services. Almost every service-based company has a customer service department and wanted Tele callers to attend the calls or to do the calls to resolve the concern of the customer.

Innovsource is proactively looking for an enthusiastic and efficient Tele calling executive having a customer-centric approach and wants to serve people and help them with their issues.

If you also find yourself fit for this job and are looking for Tele caller jobs in Bangalore and Tele caller jobs in Mumbai with an aim to maintain excellent customer relationships, then you are standing on the right platform.

Tele callers Jobs Responsibilities:

Tele callers jobs are not only limited to generate leads and to sell the products or services but also to help the company to prosper by bringing in customers and to develop business. The responsibilities of the Tele caller vary from industry to industry. The core key roles and responsibilities are:

To find fresh sales opportunities through inbound calls, outbound cold calls, or email.
In the Tele calling job, the individual needs to answer the queries of the customer by understanding their need and requirements.
To route opportunities to the concerning department for further development and deal closure.
To connect with the potential customer or the businesses via telephone to promote products or services or to for charitable causes.
To ask for orders over the telephone for goods and services.
To explain the benefits of the products or services to potential clients.
To deliver the scripted sales pitch to the customer and to adjust the same as per the specific individuals.
To provide pricing details of the products or services.
To get customers details that include names, addresses, phone numbers, etc. for further process.
To record the reaction of the customer for the products or services including their details.
To take the orders of the product over the telephone accurately.
To direct the leads to the field sales team when required
To retain the customer in case of dissatisfaction with the products or services.
To maintain service quality by following the standard norms of the company.
To maintain the database by entering, verifying, and backing up data in the computer system.

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Skills Required:

It is an art to convince anyone to buy your product or services; it requires a lot of skills. Thus skills that a Tele caller required are:

Effective communication skills.
Collect information and management.
Pay attention to details.
Quality of Persuasiveness to convince the customer.
Adaptability- to work for flexible hours
Initiative
Tenacious with never gives up and never stops attitude
Negotiation skills
Stress tolerance- to remain calm under pressure.
High-spirited energy
Self-motivation and confidence.
Product Knowledge
Target oriented.
Customer service orientation
Listening skills

Qualifications:

Minimum qualification for Tele calling: High school diploma or GED
Maximum Qualification: Graduates (Any specialization)
* Postgraduates or Master's holders usually not encouraged for the job of Tele calling.

Experience:

Communication skills are the most important aspect that a Tele caller required. Most of the companies welcome fresher for this job.

Entry-level:less than 1-year experience
Early career: 1-4 years of experience
Mid-career: 5-9 years of experience
Experienced:10-19 years of experience and above

Salary:

One can expect a salary range from INR 1.5 Lac per annum approx. The pay scale of Tele caller depends on the industry type and with the increase in the experience he can expect the salary hike. Apart from salaries incentives are the additional benefits given to the executive depends on the company.

Working Hours:

One has to mentally prepared, for Tele calling jobs to work for flexible hours. Usually, the telesales agent has to work for 8-9 hours shift that too on rotational shifts, depends on the company policies.

Employers:

Every business or industry wants to promote its brand by selling their products or services. For that, they need the executive to provide product knowledge to the customers and to make them aware of the services. Major employers for the Tele caller job are:

Medical/Healthcare/Hospitals
Retail
Pharmaceuticals/Biotech/Clinical Research
Insurance Sector
Telecom/ISP
Internet/E-commerce Industries
Wellness/Fitness/Sports
Consumer Durables
Export/Import
Recruitment
Hotels/Restaurants/ Airlines/Travel
Facility Management
Office Equipment/Automation
Advertising/PR/MR/Events

And the list goes on. So if you are also having a keen interest to pursue your career in Tele calling and searching for Tele caller jobs in Bangalore and Tele caller jobs in Mumbai. Then Innovsource is one of the best and leading manpower service providers to help you in actualizing your aspirations.

Career Progression:

It underestimates most people that they have to be in the calling process throughout the journey of Tele caller job. After having a few years of experience they can promote an individual as a team leader followed by Assistant Manager, Manager, Operations Manager, Vice President, President, Process Owner. Until President, you can also have a choice between departments like Operations, Training, Quality Assurance, etc.